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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality eBook
$100.00 Original price was: $100.00.$60.00Current price is: $60.00.
By: Stanislav Ivanov
Publisher: Emerald Publishing Limited
Print ISBN: 9781787566880, 1787566889
eText ISBN: 9781787566897, 1787566897
Copyright year: 2019
Format: Reflowable
eText ISBN: 9781787566897
SKU: 9781787566897
Category: Trending
Tags: Computers, Intelligence (AI) & Semantics
Print ISBN: 9781787566880
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
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