Designing for Service: Key Issues and New Directions eBook

Delivery: Can be download immediately after purchasing. For new customer, we need process for verification from 30 mins to 12 hours.
Version: PDF/EPUB. If you need EPUB and MOBI Version, please send contact us.
Compatible Devices: Can be read on any devices.

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

This is a digital product.

Additional ISBNs
9781350103429, 9781474250139, 9781474250160

Designing for Service: Key Issues and New Directions 1st Edition is written by Daniela Sangiorgi; Alison Prendiville and published by Bloomsbury Academic. The Digital and eTextbook ISBNs for Designing for Service are 9781474250146, 1474250149 and the print ISBNs are 9781474250122, 1474250122. Additional ISBNs for this eTextbook include 9781350103429, 9781474250139, 9781474250160.