HVAC Customer Service Handbook eBook

This HVAC Customer Service Handbook clearly defines how successfully develop the knowledge and skills for delivering excellent customer service in the mechanical trades. This practical, easy-to-understand book features actual customer scenarios, practical applications, and insightful illustrations. Key behaviors such as being on time, having a positive attitude, listening, conveying empathy, teamwork and handling difficult customers are covered throughout the book. The flowcharts offer a step-by-step approach to fast and efficient problem resolution. This book is easy to read and well-illustrated.