Managing for Quality and Performance Excellence eBook

The definitive market leader and authoritative educational reference, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e provides unmatched coverage and insightful comparisons that guide students through the intricacies of quality management. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. It offers unparalleled coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. Current examples from leading organizations throughout the world emphasize the practical aspects of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps students prepare to become Certified Quality Managers.
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Managing for Quality and Performance Excellence 10th Edition is written by James R. Evans; William M. Lindsay and published by Cengage Limited. The Digital and eTextbook ISBNs for Managing for Quality and Performance Excellence are 9781337424158, 1337424153 and the print ISBNs are 9781305662544, 1305662547. Save up to 80% versus print by going digital with VitalSource.